Connect Your Enterprise with AI-Driven Analytics: Oracle Live

Entity breakdown

People 11

Relevancy

Steve Miranda 74%

ANAND 53%

Sandra Hey 52%

Tom Cullen 43%

Chandana Gopal 36%

Ive 34%

John Galley 30%

Luis Guess 25%

Jane Boyer 25%

JOEY FITTS

22%

Andy Paul 21%

Places8

Relevancy

United States of America 48%Austin

Quebec 32%

Auckland 28%

Mexico 25%

Memphis, Tennessee25%

China25%

Seattle, Washington25%

Pennsylvania17%

Organizations 12

Relevancy

Oracle Corporation 83%

IDC 34%

Analytics Development 31%

Gartner Inc. 29%

Fusion Supply Chain Analytics 27%

Jan Companies 25%

North Star Inc. 23%

Pittsburgh Medical Center 22%

Human Capital Management Enterprise Resource 19%

University of Pittsburgh Medical Center 18%

University of Pittsburgh Medical Center John 18%

Oracle and University 15%

Concept breakdown

Complex Concepts20

Relevancy

supply chain 98%

user interface 98%

data management 98%

application analytics 98%

business users 97%

business metrics 97%

digital customer 97%

customer service 97%

business outcomes 97%

customer success 97%

machine learning 96%

business applications 96%

standard functionality 96%

application data96%

medical center 96%

advanced analytics 96%

information delivery 96%

cross-functional insights 95%

cloud applications 95%

artificial intelligence 95%

STEVE MIRANDA: Hi, everyone, and welcome to our fourth Future of Business My name is Steve Miranda and Im the executive vice president of Oracle Applications I hope all of you are safe and healthy, and really managing through this time of incredible change, really globally And as weve gone through, and hopefully various parts of the world are becoming post-pandemic now, and returning to some semblance of normalcy.

What were finding, however, is that while some parts of the world are returning to normalcy, some things have changed And in fact, quite dramatically And in fact have changed, not only during pandemic, but going forward And businesses, our customers, and those not our customers, are dealing with an increasing speed of change Whether it be ongoing supply chain disruptions, and thinking about how you think about your supply chain much differently, in a much more resilient way Whether its now, its known in the United States at least, the great resignation.

But a lot of pressure on labor pools, and how to attract talent, and keep talent as this next generation of workforce have an increasing number of choices towards their activities and their careers New technologies is always moving faster and faster, enabling businesses to take advantage and change their business models fundamentally And of course, dealing with your customers More and more today, dealing with customer digitally, instead of a nice-to-have, really.

a must-have in the new world of doing business in digital customer service, digital customer sales, and in digital customer interaction So these and many more And in some ways, this is really what Oracle Applications and our cloud applications have been talking about for quite some time And the COVID pandemic has really just put a magnifying glass on this,.

and the need to deal with rapid change very, very quickly And our approach to helping our customers succeed is really in five fundamental principles First, our Customer First mindset Getting closer from Oracle becoming a product company, to Oracle really being a service company Involved with the customer implementations, advising how to best marry technology and functionality to change your business process Providing new services that Oracle never had before Things like customer success managers, implementation success managers, and having development.

tighter engaged with the go-live process for our customer success In addition to that, getting closer to our customers through a social network, Oracle Customer Connect Allowing customers to interact with partners, with each other, and with the Oracle product managers directly To give us ideas for enhancements, get clarifications, again, a much tighter community and a much tighter partnership with Oracle.

is what we mean by our Customer First mindset Next, increasingly in this time of change, whats become very apparent is the old world of dealing in silos just doesnt work anymore When you take an order from a customer, the ability to actually be able to fulfill and promise that customer timely delivery of the order in this new digital world with a heightened customer expectations is more and more critical.

And our approach to that is having a complete set of applications From supply chain, CRM, HCM, and finance To give you the choice, end to end, to eliminate silos And most importantly, drive better information from your dealings with customers and your supply chain, to make better and faster decisions In addition to the completeness of suite, we also provide the best technology Oracle is the only vendor who are both an application SaaS.

vendor, as well as a technology infrastructure vendor And what that enables us to do is bring both those worlds together for the benefit of our customers to eliminate technical debt And in fact, all 13,000 plus of our SaaS customers have really just revamped their entire technology stack underneath the SaaS applications Or rather, we have done that for them Brand new version of the database, brand new versions of technology stack, and an entire new Generation 2 data center Which is given brand new computers and processors, brand new storage, networking.

All of which adds to better security, better reliability, and faster performance Eliminating technical debt, included in our SaaS service In addition to technology, we also advanced the user interface Not only in the traditional HTML user interface, with now responsive UI Which gives you the same user interface from everything from large screen computers, to smaller screens tablets, to the smallest of phones To allow you to use your application regardless of your platform with the same user interface And now weve added to that traditional user interface, a conversational UI So much in the same way that in your home,.

you can get home information by using Hey Google or Hey Siri or Hey Alexa, you can now use your voice and a conversational UI to bring information out of your enterprise systems In addition to the UI, every quarter, we have applications innovation Both driven from our technology, our product managers, but also our customer input through Customer Connect And in fact, for every product area– financials, CRM, HCM, supply chain– every quarter, we average over 100 new feature functions in each area for our customers Always given to all 13,000 plus customers simultaneously.

to allow them to continue to innovate at the speed we all live in today And today, were going to do a deep dive into analytics specifically And its my pleasure to welcome on stage, TK Anand TK is a Senior Vice President of Analytics Development here at Oracle Welcome TK TK ANAND: Thank you, Steve STEVE MIRANDA: So TK, thanks for joining us to discuss analytics Now you joined Oracle just a few years ago, but already.

in that time youve made quite an impact Maybe as a refresher to the application audience, can you bring everybody up to speed on whats been the latest analytics at Oracle? TK ANAND: Sure, Steve First of all, thanks for having me here Its been an exciting journey with Oracle Analytics over the past couple of years In the summer of 2019, we unveiled a new product strategy designed to meet the emerging needs of our customers and partners across both platforms and applications.

First, we laid out a bold vision for our client, xCloud, as the industrys only analytics platform that combines modern data visualization, AI powered analytics, all together with enterprise grade security, governance, and scale Secondly, we unveiled a hybrid cloud strategy that allowed our long time OBIEE customers to be able to transition to the cloud on their own terms, And thirdly, we embarked on a new application analytics offering for our Fusion Cloud applications And thats what were here to discuss today As weve been executing on the strategy over the past couple of years, weve always put our customers and partners.

at the center of everything we do STEVE MIRANDA: I mean, thats great That customer centricity We talked about innovation with AI, and bridging the gap– customers moving to cloud with the hybrid strategy So its been great Whats been the impact of that close community engagement and partnership? From what Ive noticed, with the recognition from industry, its certainly starting to pay off.

and something thats working TK ANAND: The results have been quite incredible over the past couple of years I believe Oracle seen the largest positive movement in analyst ratings compared to any other vendor in our space Earlier this year, Gartner recognized us as a visionary and that was phenomenal Just last month, Forrester recognized Oracle Analytics as a leader Were very grateful for that And a number of other analysts like IDC, BARC, Ventana, Nucleus Research, have all given us.

some very strong recognition All of this has been really a testament to the success that our customers and partners are seeing STEVE MIRANDA: So thats great I know that we talk all the time that our success really is our customer success But congratulations on all that external recognition for the success and the progress Now I know a big part of the success is due to the new Fusion Analytics offerings Its unique and innovative offering in our industry TK, can I turn it over to you to describe to our audience Fusion.

Analytics in more detail and how it brings a ton of value to our Fusion Cloud application customers? TK ANAND: Sure, Steve, happy to do so The rapidly changing business environment over the past year has required organizations to adapt quickly And thats only possible if they have rapid insight into whats happening in their business, their customers, their partners, their supply chain, et cetera And that insight comes from data Data is the most valuable asset any organization possesses.

And its growing at a tremendous pace The Fusion Cloud applications represent the trusted systems of record for our customers They contain high value data about the organizations finances, operations, employees, and customers Many of our customers also have data residing in non Oracle applications, bespoke in-house applications, and even real time data streaming in from website traffic, social media, IoT sensors, and more The organizations ability to bring all of this relevant data.

together and turn it into actionable insight will be the key to achieving business transformation in this digital age Fusion Analytics solves this problem with an innovative and turnkey solution It brings all of the data from your Fusion Cloud applications into one place And allows your business users, managers, and executives to consume that data via rich interactive dashboards, visualizations, and advanced analytics It is a solution built on top of the Auckland xCloud and Autonomous Data Warehouse And it is optimized for your Fusion data If the Fusion Cloud applications are.

the systems of record in your organization, then Fusion Analytics is your system of insight It is always connected and propagates all of the changes made in your applications into the analytics This includes any customizations that you make in your applications any changes you make in security and of course, all of the business transactions that are happening in your application 24 by 7 This is a SaaS Analytics service that is fully.

operated and managed by Oracle At this point, you might be thinking, what about all that data I have that lives outside of the Fusion Cloud applications? Well, Fusion Analytics provides a rich set of capabilities to extend and customize the product You can bring data from any external source into the data warehouse You can blend it with your Fusion application data, you can define custom KPIs and business metrics, and then create your own custom reports and dashboards And most importantly, all of these customizations are preserved whenever new releases.

are deployed into the Fusion Analytics service So what can a business user or executive do with all of that data in the Fusion Analytics data warehouse? Well, the product first of all comes with a rich set of pre-built analytics that are ready to use A rich analytical data model, KPIs, business metrics, reports, dashboards, interactive visualizations, and more And youre free to customize all of these.

to meet your business needs Moreover, since all of the Fusion application data comes together in a single integrated data model, you can now do cross-functional analytics For example, what is the revenue per employee in your organization? How can you improve supply chain costs while optimizing for on time delivery performance? Cross-functional insights ensure alignment and understanding across your business operations You can even build integrations with.

your external stakeholders, including your suppliers, your service providers, and logistics providers, and ensure that you have end-to-end visibility across the value chain Since Fusion Analytics maintains snapshots of your data, you can understand not just the current state of your business But also look at the past, identify patterns and trends, and even predict the future with ML based forecasting Sometimes you just need an answer to a business question.

And you can pose that question using natural language and get instant answers in the form of numbers, charts, or dashboards You dont need any technical skills, and we support 20 different languages in which you can ask the question Lets say you have a problem with some aspect of your business For example, employee attrition But youre not quite sure how to go about exploring the data to find the root cause.

Well, you can have the system do the hard work for you AutoML algorithms can crunch through your data and offer you candidate insights that can serve as a starting point for your analysis Looking back at our journey with Fusion Analytics thus far, we launched Fusion ERP Analytics in September 2019, and then Fusion HCM Analytics in May of 2020 Since then, both of those pillars have been rapidly evolving And we offer rich functional coverage for the ERP and HCM.

application pillars Fusion ERP analytics provides insights into top line and bottom line financial metrics with the ability to drill into transaction level details Customers are using it to drive investment decisions and operational improvements including faster time to close Fusion HCM Analytics delivers deep workforce insights to drive decisions that impact how your organization supports, develops, and retains its workforce With pre-built analytics for workforce diversity, team effectiveness, and more; your HR leaders can reduce employee turnover, identify top talent,.

and shape the organizations overall people strategy And today Im super excited to announce the general availability of Fusion Supply Chain Analytics or SCM Analytics With the challenges in the global supply chain today, organizations need insights to make agile decisions and adapt to the rapidly changing environment SCM Analytics comes with ready to use KPIs and metrics to maximize customer service, and minimize process inefficiencies and disruptions Supply chain professionals will be able to detect, and understand, and predict issues throughout the supply chain to sustain revenue, manage costs, reduce risks, and ensure customer satisfaction.

The product currently offers insights relating to order fulfillment, procurement, and spend And as with the other application pillars, well be rapidly enhancing it with new features and capabilities every quarter All right, now lets see a demonstration of Fusion Analytics in action EMILY CIKOVSKY: Im Emily Cikovsky with the Oracle Analytics team Today, were sharing a short demo showing you where Oracle is taking analytics So you can move beyond asking what happened, to predicting the future of your business SANDRA: Oh oh We have a predicted shortage LUIS: OK SANDRA: Take a look.

EMILY CIKOVSKY: Its a classic story Social reviews turn a product, in this case a scooter, into the hottest thing for the holidays New demand is great, but with a strain on global supply chains, it also creates challenges SANDRA: Oracle, show me total actual and predicted revenue for scooters, but not mopeds for the last two years LUIS: Thats an impressive spike If we can meet the demand for the holidays, well have a lot of happy customers SANDRA: Oracle, also show me a stack bar chart by product.

with predicted revenue and profits for this year Yep, the Ultra is the most profitable LUIS: So what revenue is at risk if we cant execute? SANDRA: Well, lets see Weve got a lot riding on the Ultra LUIS: It could definitely put us over the top this year SANDRA: Whats inventory look like? Oracle, show me orders and inventory for just the Ultra scooter LUIS: Wow, I dont think we can get enough scooters from China.

in time SANDRA: We should go take a closer look EXECUTIVE 3: All right, lets do this SANDRA: OK, see here, back orders and fulfillment lead times have been rising ML predicts high demand in all scenarios Lets do this one, and solve for 45,000 units at 50% confidence LUIS: OK Already know new orders will take months Plus ocean freight is slow and expensive right now Can you ping Vic? SANDRA: OK Hey Vic, the Ultra is selling through the roof VIC: Hey, Sandra Hey, Luis Guess we werent prepared for this SANDRA: Nope, were going to miss out on a lot of revenue.

if we dont get more product VIC: Well, I might have an idea Here, let me share Im wondering, maybe we could convert other models into Ultras Check it out You see, these are the scooters that have a lot of overlapping components The digital display is really the only thing thats unique Hey, Oracle, show me current and planned availability for Demons, Electrics, and Ultra products in the US by month SANDRA: And where is the inventory? VIC: I got you Right there OK, so between Seattle and Memphis, we have an inventory of about 95,000 Demons and Electrics.

SANDRA: Good, thats enough to meet our forecast for all three models So, what about the Ultra displays? LUIS: Take a look here at my analysis for display suppliers So Jan Corp In Mexico doesnt have the lowest unit costs, but they are solid on delivery time And just because I can, lets look at their inventory and capacity VIC: Looks like they can turn around.

all the displays we need SANDRA: OK, now lets figure out where the people are who can do the conversion Check it out Dynamic skills in HCM Cloud It shows electronic assembly skills in Austin and Phoenix VIC: But the candidate pool from Recruiting Cloud shows that Austins much better, in case we need to add extra people or shifts Lets go with Austin then Luis, order those displays LUIS: Doing it now.

And Ill ping Austin to get the ball rolling on conversion SANDRA: All right, awesome! VIC: Awesome SANDRA: Lets keep our eyes out for updates VIC: Talk soon SANDRA: Great work EMILY CIKOVSKY: So that was a quick look at where Oracle is taking analytics You saw new ways of working with data, you saw machine learning predict shortages, and show revenue opportunities You saw Sandra use her voice to create dashboards and review her entire business in seconds.

And you saw Luis take action from his business applications without ever leaving Analytics These innovations give you new ways to work And they transform data into a resource you can use to predict the future of your business, capitalizing on opportunities you could never have imagined before And best of all, you dont have to imagine them Because with Analytics you can see them LUIS: Hey Oracle? Show me inventory for helmets.

TK ANAND: Hey, that was an awesome demonstration of Fusion Analytics in action in the real world Now Im excited to introduce a special guest Chandana Gopal is research director at IDC for the Future of Intelligence She looks at how organizations can leverage their investments in data management and analytics to drive data driven decisions and better business outcomes Hey, Chandana CHANDANA GOPAL: Hi TK, thank you for having me TK ANAND: Hey, its great to have you here You know weve both been in the business analytics space for a while now While the industry has been primarily focused.

on analytics platforms and tools, were seeing a lot of interest in application analytics In other words, analytics thats purpose built for line of business SaaS applications Whats your read on this? CHANDANA GOPAL: Thanks for having me, TK This is a really important subject, because youre right Weve had data management and analytics tools forever And we still will continue to be that way We need them We need the idea of having specialized tools, specifically for analytics, for data management And we need the skill sets that are related to that as.

well in all enterprises But what we have is, we have a vast majority of our workers that are in business that really can leverage analytics and the intelligence that they provide to them in making their business decisions Without being dependent on going to a specialized group or a BI group to get those insights and analytics at their work In the flow of their work, in their process.

So thats why were seeing this rise in the interest in analytic tools that are purpose built for the domain By domain, I mean, the line of business, which really can specialize They have the workflow, the processes, everything built in for them, that they can start picking it up right away and leverage to make their jobs better and easier for them.

to do TK ANAND: Great Most line of business applications today come with built in operational or transactional reporting capabilities For example, our Fusion Cloud applications come prebuilt with OTBI for that purpose How would you describe to the Line of Business leader in finance, or operations, or HR, the opportunity and benefit from adopting a modern data management and analytics strategy similar to what were offering with Fusion Analytics? CHANDANA GOPAL: Absolutely, TK And a lot of people conflate the idea of information delivery,.

which is what weve always had Weve had dashboards, and reports, and delivered to us in various formats And we assume that having access to those reports and dashboards is really making us, giving us the analytics and the insights we need But information delivery is not the same as having that intelligence to be able to use in our day-to-day work So what we are seeing now is really.

infusing our applications with intelligence that AI and machine learning and all of these new modern technologies are able to now make much more accessible to the business user So that they can enhance their own work and they can have better outcomes in whatever their line of business is And why hasnt this been done before? I mean, weve had the technologies Weve had data stores, weve had databases, weve had applications What is new right now?.

The thing that is new is that these tools have become much more easy to use for the end user They are not programming to them They are not driven by someone needing to know SQL, or coding, or any such thing They are very intuitive They allow the end users to look into, to click through, and make understand where the recommendations are coming from What the machine is telling them They can leverage those recommendations to do things like predictions, or to do things.

like advanced analytics Things that they couldnt do before They really know their business, dont get me wrong These business users really understand their own line of business and the processes related to them What were doing now is making things like data science available to them, in their applications that they know and use really well To make them better at whatever theyre doing TK ANAND: That makes a ton of sense So Chandana, in your mind, whats the North Star for application analytics, lets say 5 to 10 years from now?.

CHANDANA GOPAL: For me, the emphasis that Im seeing come up in terms of the emphasis on data culture, data literacy, making everyone data centric in the way they do their work Will be something that I would love to see happen across the organization Because even today, a lot of organizations still struggle with bridging that gap Where executives, they want to be intelligent, they want to make sure that they build that enterprise intelligence in their operations, and in their decision making But theres a gap between what the worker, the business user is able to do.

So increasing that ability across the board Making data and analytics much more pervasive across the entire organization Making everyone more data centric is something that I would love to see going forward And the thing is, organizations that are able to do it today, they are seeing incredible business outcomes And these are business outcomes such as, their financial metrics improve, their operational metrics improve, their customer service, their employee satisfaction,.

all of these metrics are business metrics that improve from the use of data and analytics And I would love to see that become systemic Its become something that everybody has access to and knows how to use TK ANAND: Thats great, Chandana I want to thank you so much for being here and sharing your perspectives And look forward to talking to you soon CHANDANA GOPAL: Thats great, TK Thank you for having me.

Its a pleasure TK ANAND: Thank you All right, now lets hear from Steve Who recently sat down with Corsair to discuss their experiences with the Fusion Cloud applications and analytics STEVE MIRANDA: Thanks, TK So now its my favorite part Where we get to talk and hear from our customers And today, its a very special day because were actually being hosted by our customers Im here at Corsair Gaming in the Corsair game room And Im joined today by Tom Cullen.

Tom is the CIO of Corsair So thanks for hosting us here today, Tom Maybe you give the audience a little bit of background on yourself, and, of course Corsair Gaming TOM CULLEN: Sure Ive been with the company for six months now as our CIO Corsair is an industry leader in high performance gear and technology to enable gamers, content creators, and PC enthusiasts Whats unique about Corsairs integrated system is that you can interconnect all of your components and control it centrally with our IQ software which further enhances not only your capability, but also.

your overall experience Whether youre gaming or streaming And whats interesting about the company as well as that, were always, always, pushing the innovation envelope So as you can tell from everything you see behind you, that were passionate about innovation and continue to raise the bar every single day STEVE MIRANDA: So this is great So a cool place to be, obviously exciting place to work.

For Corsair, whats the last year and a half been like for your company, industry, what challenges have you had to deal with in this time of constant change? TOM CULLEN: So its been quite a challenge So Ive been with Corsair for about six months now And what I will say is that although weve continued to grow through organic growth and acquisition, that we havent been immune to the supply chain issues that have been going on globally in our industry and pretty.

much every industry And so as a result, as youve heard, if you listen to our recent analyst call with our CEO Andy Paul 2021 revenues have been held back at least 10% due to supply chain issues Especially given the challenge with graphics processing units in the lack of availability, but also, pricing in the retail channel So as a result, its been a bit of a challenge for us like everyone But at the end of the day, during the pandemic I think we all saw an uptick in business.

And a lot of it was because all of a sudden, everyones at home Everyones at home, gaming, streaming, and for most of us on video conferences all day And so as a result, many people decided to upgrade their equipment at home to not only increase their overall experience, but then just have better capability And so while all this was going on, we also embarked in our Oracle E-Business suite upgrade to the cloud So just to compound everything So its been an interesting six months.

But as an industry, its been a fascinating couple of years STEVE MIRANDA: Thats quite a six months Dealing with the pandemic, dealing with work from home, returning to the office, spiking demand in your business, but then some constraints So interesting Now you mentioned, you running E-Business suite My understanding is you run a highly customized E-Business suite, and host it on AWS So youre partially moved to the cloud Now the decision was made at that time for Corsair.

to move to our SaaS applications TOM CULLEN: Correct STEVE MIRANDA: And the company at the time selected Oracle and Oracle Fusion applications So can you tell the audience a little bit of the Whys, like, what was the decision making process? Why did you decide to replace the existing E-Business suite system and move to the Oracle Cloud? TOM CULLEN: So like many companies today, we decided to take a Cloud First strategy.

as our overall IT strategy, just to accelerate our digital transformation And if you look at what weve done so far, were already running parts of Supply Chain Management and Human Capital Management and Oracle Cloud And youre right, were running a heavily customized older version of E-Business suite and were actually in the process of migrating that to the cloud So as you can imagine a pretty substantial undertaking But one of the benefits to cloud in my experience is that it forces you to reconsider.

all of your customizations And so, look at standard functionality and out of box best practices We created a process called Path to Standard internally, and what that did in partnership with your product team is, we re-rationalized all of our customizations, and as a result ended up with probably less than one third of what we originally started out with STEVE MIRANDA: Its quite amazing a path to get there.

And that much progress TOM CULLEN: Yeah, exactly And so my goal always was to be as standard as possible And I think one of the other big benefits to cloud is that you get a release every quarter with new functionality And so for people like me who have been around for a while and have done many upgrades, you can avoid the Every Couple of Year massive upgrade.

which many of us have come to dread over time STEVE MIRANDA: So I tend to think of Corsair, and especially the industry theyre in, as brand new and up and coming But as you said 20-year-old company, huge shifts with the change that weve all been going through, and able to rationalize your business process So in addition to Fusion applications, I know that Corsair is a design partner with us And an early adopter for what were talking about here at this main show, the Oracle Supply Chain.

Analytics Can you explain to the audience, so whats that project been like? What do you hope to accomplish? And what do you really gain from the analytics, and specifically, the supply chain analytics? TOM CULLEN: And so, if you look at analytics as a whole One of the things we looked at was, during the discovery phase and through the design phase, we ended up with 400 custom reports from both supply chain but other areas of our business as well,.

which is a bit overwhelming And so that forced us to take a pause and a relook around what were actually doing and how we want to approach it Wed heard about Fusion Analytics Warehouse, but we didnt have any experience with it So we decided to pilot it with our business users using our data And so what we found is, that the pilot was hugely successful, just based on the KPIs or the Key Performance.

Indicators, that are available out of box with Fusion Analytics Warehouse And so given that, it was a unanimous decision to move forward, and since then, weve begun on the journey STEVE MIRANDA: Well, this is what I said at the beginning My favorite part of the show is hearing from customers and I really get feedback from our customers, this is the best And youve just kind of encapsulated why Its amazing the story and the journey youve been on Now, how is that interaction with Oracle been? I open the show talking about our Customer First.

Centricity and the changes were trying to go through So tell us a little bit, how has the journey been? Feedback for us? How is Oracle doing from a partner perspective? TOM CULLEN: Absolutely Ill give you an example using the Fusion Analytics Warehouse implementation So by looking at standard functionality out of the box with the key performance indicators, were going to be able to reduce the number of customer reports.

by 80% to 85% So if you look at what thats going to do from a development resource, significant reduction in the amount of development resources that are going to be necessary Not to mention the supportability, long term But also, what I meant to mention earlier is that, the standard out of box connectors with the Oracle modules that we run, Supply Chain Management as you had mentioned, Human Capital Management Enterprise Resource.

Planning Well pull all of that data into a centralized repository with a robust analytics engine on top And therefore, what we try to enable at that point is end user self-service analytics, which is our goal And the reason why we were able to realize all of that is through the strong partnership we have with Oracle Because your product team was with us every single step of the way in evaluation.

And we wanted to look at an experiment with Supply Chain Management in particular, which you mentioned we were an early adopter of We know that all the analytics right now werent available, because were early adopting technology However, FAW is going to be able to provide all of that visibility out of the box Which were really looking forward to Another thing were looking forward to is artificial intelligence So as we continue to mature on the platform, what were hoping.

to do is take advantage of AI And really, I think competitive advantage comes from being able to predicatively model whats going to happen with your business Model out the scenarios, look at the implications, and make decisions And when I look at data and in what it can do to tell the story of your business, I not only look at internal, but external So for example, if were able to model out different channel velocity throughout our business, but then overlay that with external supply chain factors,.

thats predictive analytics that many people wont have So we intend to take full advantage of that as well STEVE MIRANDA: Thats great Well again, I cant thank you enough I think the audience hearing this story and this transformation youre going through is really– have a lot in common with a lot of our customers Heavily customized system, need for information, and then again, the pros and cons of this pandemic With sometimes high demand, but then the constraints to adapt quickly.

So we really appreciate your partnership And we really looking forward to helping you get to the success that youve achieved And thanks for hosting us This is a really cool game room And hopefully youll teach me how to use some of these games and some of the technology here, its great TOM CULLEN: Absolutely Thanks for having me I appreciate the strong partnership STEVE MIRANDA: I appreciate it Thanks, Tom TOM CULLEN: Thank you TK ANAND: All right Now lets move on to our next customer Joey Fitts from the Oracle Analytics team recently sat down with the University.

of Pittsburgh Medical Center to discuss their experiences with Fusion Analytics Lets hear it from them JOEY FITTS: OK Its my pleasure to welcome Jane Boyer and John Galley from University of Pittsburgh Medical Center John, I wonder if you can begin by giving us a little overview of University of Pittsburgh Medical Center About the organization, and also about the function that you lead?.

JOHN GALLEY: UPMC is a 90,000 plus employee organization We are at our core, an academic medical center We know at UPMC, that we are the backstop for our communities Its our privilege and our honor to serve as the backstop Every medical director at the hospitals across Pennsylvania know that if they have a patient whos becoming very ill, or is just in a bad way, they can send those patients to UPMC We will take care of them So with that honor and privilege, comes special responsibility And I will say a special pride.

And I think that carries through to my HR team I have 600 HR employees, and that includes the payroll team as well And they just do an amazing job of taking care of our employees Making sure that we hire the best and the brightest And that we retain them We develop them And we help them throughout their career at UPMC JOEY FITTS: Can you speak to a bit to the opportunity that HR Analytics provides, from recruitment and retention, diversity and inclusion, all the different functions and practices across HR that now are informed by Insight?.

JANE BOYER: Were currently focused on one year turnover Thats a number that weve seen increase a little bit, and its going in the wrong direction So obviously we want to get that down But retention Retention is huge and its not just a UPMC thing Its a nationwide thing Keeping people is really critical at this point So whatever we can do to figure out what it is that we need to do to keep people Thats going to be huge information to gather Diversity metrics Diversity is another big one We have goals related to diversity.

So thats something were looking to be able to cut and slice and dice Do we have the ethnic diversity that we need? The more diverse you are, the better youre going to be So putting these types of metrics and KPIs at the fingertips of our executives and our people leaders is going to be huge JOHN GALLEY: Where were heading is actually proactively and prospectively looking forward So that rather than just understanding what happened,.

we want to utilize tools like AI that can analyze patterns in the workforce What is happening at UPMC, and how can we predict whats going to happen in the future What kinds of things might occur in terms of, for example, turnover in the workforce What type of employees stay with UPMC? How can we integrate that into our hiring practices? So that were more successful, as Jane said, retaining employees in their first year with us So those kinds of things are exciting for me because we can be more proactive with our management team.

More prescriptive in terms of where we want them to focus their energies as leaders The health care industry is very competitive It was competitive before the pandemic, like all industries, the pandemic has exacerbated the situation Wherein, theres just simply not enough resources, nurses, technicians, and other resources to be able to handle the volume of work that we have And so, its natural when we have something like,.

we lose an employee That happens on a regular basis And its natural for our operational leaders to say, we just lost this person, theyre making $1 50 more an hour somewhere else, weve got to pay our employees more And its that anecdotal approach that we found data can really help us move in a different direction So for example, if we look at that department and we see that, hey, weve made 12 offers over the last month 11 have been accepted.

And then that shows that our pay levels are pretty good Were getting good acceptance by the community at large in terms of the jobs we have available If on the other hand, it shows that only two have accepted of the 12, well then, that could show that we have a pay issue there But I think taking the time to diagnose and understand the issue from an HR perspective before we dive into a solution is really important.

No different than taking care of a patient You want to take time to diagnose and understand the problem before you jump into a solution JOEY FITTS: That makes a lot of sense and it also requires a complete perspective Not siloed within just your HR systems, or just your finance systems, but being able to draw insight across both of those functions to understand cross-functional insights about your people and your finances Can you speak to the value of being able to gain that insight across both functions? So that you can make better decisions?.

JANE BOYER: In addition to pulling that data in together from a finance and HR perspective, we also have four different, four or five different divisions with different needs So looking at that data in different ways and being able to do those analysis to see, where are the issues? Where do we need to focus? To be able to answer the business questions, which are going to differ by division One division may have a retention issue,.

another one may not So they may have a different focus And being able to target things towards each area is going to be huge from my perspective JOEY FITTS: It speaks a lot to the maturity that youve developed with your analytics practices that youve moved from just looking in the past, to now being able to look ahead And be able to anticipate challenges, and also capture opportunities I wonder if you can speak to the role of analytics.

and allowing you to be more agile JOHN GALLEY: HR was called upon to help prioritize the order that we were going to vaccinate our own employees So one of the things we always do is, we try to look at things from different viewpoints, from a different lens It was no different with the vaccine We wanted to make sure that we were taking care of everyone.

And that started with our workforce When we started to look at the data in our workforce, indeed, we found that we were leaving some populations behind Primarily people of color And so having that data, being able to say, Is everyone having the same experience?, was very valuable to us And we were able to put some special programs in place to help our employees get vaccinated So that it was an equitable experience across UPMC JOEY FITTS: I wonder if you can also share a little bit of information about our partnership The relationship between Oracle and University.

of Pittsburgh Medical Center JANE BOYER: Our partnership is definitely– with Oracle has definitely grown over the past several years Oracle has come to us, to give our experiences in– whether its a new offering, a new functionality, or if its something thats already in place that theyre looking to improve Theyre coming to us to ask for, what kinds of experiences were having, and getting our front line people, as well as our functional users involved So I think its a great partnership as far as benefiting both of us.

JOHN GALLEY: When you change out in HR and payroll system like we did in July of 19, its a big, big initiative Theres risk involved Your own reputation is on the line So you want to make sure that you have the right partner An organization thats been through this with many others Others of your size, scope, and scale And they can keep pace with you.

And we found that in Oracle There were a team of experts with us every step of the way So we just introduced, this month actually, chat bots that are going to help our service centers across UPMC answer questions more timely, more conveniently, right at your desktop, at your fingertips So its that type of innovation that we were looking for, and that we have in the partnership with Oracle JOEY FITTS: Well, thank you for the partnership Thank you for allowing us to serve you And thank you for the great work that University.

of Pittsburgh Medical Center is doing in serving the community STEVE MIRANDA: Its always great to hear from our customers A special thanks to our customers, to Chandana Gopal, and to TK Anand and his team for not only describing to you what our analytics offerings are, but actually showing you actionable insights through the demonstration And hopefully you get a sense that we are fully committed to being a Customer First organization We are here, not only to help you all go live, but also to make sure youre achieving ongoing success.

with our SaaS applications, Fusion Applications Warehouse, and Analytics We do that by providing a complete set of cloud applications From finance, HCM, supply chain and manufacturing, on through customer experience And now, analytics across every area Also, that underlying technology Being the only vendor thats both in the technology business, as well in the SaaS application business, allows you not only to keep your infrastructure current, reliable, up to date, fast and secure; but also.

enable features like machine learning, artificial intelligence, that makes our applications and analytics better And finally by having a SaaS model of every quarter Having new features and releases Bringing you the fastest innovation on a modern customer grade user experience You can see that weve released ERP analytics, HCM analytics, and now we followed up by announcing our brand new offering– supply chain analytics And we are going to keep building For more information, please visit oracle com/appli cationsandanalytics to read more about our customer success.as well as the richness of our product areas Thank you very much As always, stay safe And we look forward to continuing to partner with you at Oracle applications.